The passenger, David Dao of Elizabethtown, Kentucky, is a 69-year-old doctor who is now undergoing treatment for his injuries, ABC reported. The incident was recorded on video by a fellow passenger. That list - generated hours before the plane ever got to the gate - would remain in the computer system until after the flight actually departed, said Ahmed Abdelghany, a professor of operations management at Embry-Riddle Aeronautical University's Daytona Beach, Fla., campus. United said it would pay passengers $400 and a one-night hotel stay to switch flights.
In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said. "We can't do that".
David Dao (the doctor who was dragged off the plane) is now at a hospital in Chicago undergoing treatment for the injuries he suffered during the altercation. It is unclear if Dao remains hospitalized.
The statement noted that "it is legal for airlines to involuntarily bump passengers when there are not enough volunteers" and that "it is the airline's responsibility to determine its own fair boarding priorities".
Paul Callan, a civil and criminal trial lawyer in NY, said the public outcry over Dr Dao's treatment is likely to push the airline to a quick and generous settlement.
Dao is said to be the only passenger of the four asked to leave the flight who did not comply.
All customers on Flight 3411 Sunday are receiving compensation for the cost of their tickets, United said.
All three officers have been placed on leave while Chicago's Aviation Department investigates the incident.
Also Wednesday, a Chicago alderman said representatives from United and the city's Aviation Department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport.
The Cummingses both said Dao never raised his voice when speaking to the officers and airline officials, and that reports that Dao acted belligerent are simply not true.
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United Airlines' parent company CEO Oscar Munoz defended his employees, saying they followed proper procedures in dealing with the situation.
Munoz apologized on Tuesday, calling the episode "truly horrific", and pledged a full review by April 30.
A San Francisco city supervisor is asking the city attorney's office to begin drafting a new ordinance that would make it illegal for city law enforcement officers to go onto to an airplane to remove a passenger refusing to get off.
"Have you seen that video of the guy getting dragged off the United flight?"
A spokesman for President Donald Trump says it was "troubling" to watch video of a passenger being dragged off of a United Airlines flight.
The incident involving Dao happened Sunday evening in Chicago aboard a plane bound for Louisville.
Added Munoz: "This is on me; I have to fix that, and I think that's something we can do".
Employees then contacted the Chicago Aviation Police to help remove Dao.
A passenger who witnessed the episode said that two officers tried to calmly talk the man out of his seat before a third approached him in an aggressive manner.