United Continental Holdings Inc. will compensate all passengers for the cost of the flight in which a man was forcibly removed by security officers. Huffington first tweeted at the airline, writing: "Instead of involuntarily removing a passenger, Turkish Air assists in involuntary adding one", while sharing a story of a baby who was born during a Turkish Airlines flight. The video showing Dao, who is now hospitalized after the incident, being pulled out of his seat and screaming as officers dragged him down the aircraft at Chicago O'Hare airport, received millions of views.
Now, Oscar Munoz says his airline is making changes to ensure nothing like that ever happens again.
Dao's attorneys filed a petition with the Cook County Circuit Court Wednesday requesting to preserve all potential evidence from the flight, including surveillance video recordings showing passengers boarding the plane.
The mobile phone footage of the struggle went viral and has caused a PR nightmare for the airline.
Oscar Munoz told ABC News Wednesday that the passenger, Dr. David Dao, was not at fault and the incident occurred due to a "system failure" that resulted in a "lack of common sense".
The incident, which left Dao bloodied, fueled anger and shock online and in news media and prompted a series of apologies from United.
When too few volunteers came forward, law enforcement was tasked to select random passengers and force them off the plane.
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The airline sought to bump four passengers from the sold-out flight to make room for a crew of four so they could get to Louisville for a "downline connection".
Munoz apologized on Tuesday, calling the episode "truly horrific", and pledged a full review by April 30.
The head of the airline said this week that the security officers were following "established procedures for dealing with situations like this".
Three people got off the flight, but the fourth said he was a doctor and needed to get home to treat patients on Monday. I was not concerned for my safety, nor that of my toddler's or for my pregnancy until the police were called aboard our plane to remove him.
The U.S. Transportation Department also is investigating whether United complied with federal regulations regarding overbooking. When Dao refused to leave his seat, one of the officers could be seen grabbing the screaming man from his window seat and dragging him down the aisle by his arms. "This is wrong", "Look at what you did to him" and "Busted his lip".