Tens of thousands of travelers whose holiday weekend plans included a trans-Atlantic hop or a jaunt around Europe probably met with some unpleasantness this weekend, as an IT problem led to British Airways cancelling hundreds of flights and leaving more than 75,000 passengers in the lurch.
The crash affected BA's booking system, baggage handling, mobile phone apps, and check-in desks, affecting more than 1,000 flights and causing mayhem across the two airports.
BA said its IT system was back up and running and that it expected to run a full flight schedule at Heathrow and Gatwick airports on Tuesday, but it conceded there was still work to do to reunite a "significant number of passengers" with their missing luggage. "At Heathrow, we operated virtually all our scheduled long-haul flights, though the knock-on effects of Saturday's disruption resulted in a reduced short-haul programme".
But BA denied that this was the reason.
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The company faces a compensation bill for accommodation and food of up to £100 million (115 million euros, $128 million).
Shares in British Airways parent IAG fell 4% in early trading on the London Stock Exchange this morning, the first day the United Kingdom markets had opened since the United Kingdom carrier's services were wrecked by its IT systems failure on 27 May.
'BA can't get away with refunding passengers and hoping that's the end of the matter - they are obliged to provide compensation under Regulation 261/2004 and we're preparing for a busy week helping passengers recover that compensation'. Handling of the crisis is "undoubtedly the single worst event in the airline's history since privatization", said Wheeldon. "BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India", Mick Rix, GMB National Officer for Aviation, said. While the airline insisted that there was no evidence of a cyber attack, the possibility can not be ruled out.
"It was a power supply issue at one of our United Kingdom data centers". Given that it is one of the largest airlines on the globe, that meant that thousands of passengers would miss out on their flights.
Passengers on flights operated by European airlines to and from countries in the EU are entitled to compensation of between €250 ($280) and €600 ($670) each, depending on the route.
"When the customer disruption is completely over, we will undertake an exhaustive investigation to find out the exact circumstances and most importantly ensure that this can never happen again", said the spokeswoman.