Samsung recalls Galaxy Note 7 after battery problems worldwide
- by Enrique Stewart
- in Technology
- — Sep 14, 2016
Samsung said it had been hard to work out which phones were affected among the 2.5 million Note 7s sold. And M1 only said, "In line with Samsung's global Note 7 sales halt, M1 has stopped sales of the handset".
Samsung on Friday detailed its recall plan for the Galaxy Note 7 smartphone amid several reports of the device's batteries exploding while it charges.
"There was a tiny problem in the manufacturing process, so it was very hard to figure out", Koh told reporters at a news conference.
The exchange programme offers customers to either exchange Galaxy Note 7 device with a new one as early as next week or they can exchange the device for a Galaxy S7 or S7 Edge and replacement of any Note 7 specific accessories with a refund of the price differences between devices.
The recall is expected to be costly for Samsung and could threaten its position in the smartphone market, according to analysts.
Reported cases of exploding Samsung Note 7 batteries comes just days before Apple is expected to launch the iPhone 7.
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"For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks", it said.
Customers' reports of scorched phones prompted Samsung to conduct extra quality controlling tests and delay shipments of the Note 7s this week before the recall. "Nevertheless, the reason we made this decision is because what is most important is customer safety", he added, as quoted by the BBC.
Samsung would recall 2.5 million units shipped globally to countries including the US and South Korea, and offer new devices to existing users.
South Korean high school teacher Park Soo-Jung said she had rushed to buy the new phone, pre-ordering and then activating it on August 19, its official launch date.
It has manufactured about 2.5 million Note 7 phones so far, some of them still in inventory. The site also claims that US customers can swap faulty Galaxy Note 7 phones for a Galaxy 7 Edge.
